Cancellation and Transfer Policy

You are team coaches – aspiring or experienced – and so you are more mindful than most of the importance of honouring commitments to your team, your cohort and to yourself.

We are a business, and, like any business, we have commitments to our staff, our faculty and those who set aside their time and money to take part in our programmes.

We don’t subscribe to a sausage-factory approach. Instead, we provide meaningful, experiential learning in safe, small groups. If you transfer or cancel, this has a big impact on the headcount in any cohort and may mean that a programme can’t run at all.

But also, we are all human: life happens and sometimes plans need to change. With this in mind, we have cancellation policies in place that aim to balance the needs of your cohort, our people and you. These vary from course to course, so please refer to the section that applies to your course.

Please do keep these policies in mind before signing up to our programmes and take a little extra time to consider cancellation and transfer requests – especially last-minute ones – as these may mean we have to cancel a programme for an entire cohort.

 

Who our Cancellation and Transfer policy applies to

Our Cancellation and Transfer policy applies to applicants and attendees on TCS courses and events. It is subject to the terms laid out in our Terms and Conditions. Unless otherwise stated, the information on this page applies to cancellation and transfer requests made by participants on TCS courses, programmes and events.

 

Programme
Confirmation from TCS
Cancellation
Transfer to a different cohort
Transfer candidate
Instalments

All instalment plans are subject to a 5% surcharge
Diploma (online) 30 days before induction
  • More than 90 days’ notice before the induction date: 100% of  fees paid.
  • 90 to 61 days’ notice before the induction date: 75% of fees paid.
  • 60 to 30 days’ notice before the induction date: 50% of fees paid.
  • Less than 30 days’ notice before the induction date: 0% refund.
  • More than 60 days’ notice before the induction date: no cost*.
  • 30 to 60 days’ notice before the induction date: 25% of fees paid*.
  • Less than 30 days’ notice before the induction date: 50 of fees paid*.

*Candidates can only transfer to the following year’s Diploma and the candidate can only transfer once. TCS will retain 100% of fees paid from candidates who transfer then subsequently cancel.

 £500 admin fee. The new candidate who you are transferring your space to must complete an application form and may be asked to meet online with Senior Faculty. We cannot guarantee that they will be accepted on the programme and the admin fee is non refundable should their application be rejected.

For those paying by instalments, full payment is required 60 days before the final session across a maximum of 12 months

The first instalment will be taken at registration and monthly thereafter
Certificate (online) 15 days before the first session
  • More than 60 days’ notice before the first session: 100% of  fees paid.
  • 30 to 60 days’ notice before the first session: 75% of  fees paid.
  • 15 to 29 days’ notice before the first session: 50% of  fees paid.
  • Less than 15 days’ notice: 0% refund.
  • More than 30 days’ notice: No cost.*
  • 15 – 30 days’ notice: 25% of fees paid.*
  • Less than 15 days’ notice: 50% of fees paid.*

*The candidate can only transfer once. TCS will retain 100% of fees paid from candidates who transfer then subsequently cancel

 £125 admin fee

For those paying by instalments, full payment is required by the date of the 2nd live Zoom

The first instalment will be taken at registration and monthly thereafter across a maximum of 3 months
Certificate (face to face) 30 days before the first session
  • More than 90 days’ notice before the first session: 100% of fees paid
  • 60 to 90 days’ notice before the first session: 75% of fees paid.
  • 30 to 59 days’ notice before the first session: 50% of fees paid.
  • Less than 30 days’ notice: 0% refund.
 NA £250 admin fee

For those paying by instalments, full payment is required 30 days before start date.

The first instalment will be taken at registration and monthly thereafter across a maximum of 3 months.
Masterclass (online) 15 days before the first session
  • More than 60 days’ notice before the first session: 100% of  fees paid.
  • 30 to 60 days’ notice before the first session: 75% of  fees paid.
  • 15 to 29 days’ notice before the first session: 50% of  fees paid.
  • Less than 15 days’ notice: 0% refund.
 NA £125 admin fee

For those paying by instalments, full payment is required 30 days before start date.

The first instalment will be taken at registration and monthly thereafter across a maximum of 3 months.
Masterclass (face to face) 30 days before the first session
  • More than 90 days’ notice before the first session: 100% of fees paid
  • 60 to 90 days’ notice before the first session: 75% of fees paid.
  • 30 to 59 days’ notice before the first session: 50% of fees paid.
  • Less than 30 days’ notice: 0% refund.
 NA £250 admin fee

For those paying by instalments, full payment is required 30 days before start date.

The first instalment will be taken at registration and monthly thereafter across a maximum of 3 months.
Retreat (face to face) 30 days before the first session
  • More than 90 days’ notice before the first session: 100% of fees paid
  • 60 to 90 days’ notice before the first session: 75% of fees paid.
  • 30 to 59 days’ notice before the first session: 50% of fees paid.
  • Less than 30 days’ notice: 0% refund.
 NA £250 admin fee

For those paying by instalments, full payment is required 30 days before start date.

The first instalment will be taken at registration and monthly thereafter across a maximum of 3 months.
Advanced Practicum (online) 7 days before the event
  • More than 21 days: 100%
  • 16 – 21 days: 50%
  • 7 to 15 days’ notice: 75%
  • Less than 7 days: 0%
  • More than 7 working days: no cost
  • Less than 7 working days: 50% of fees paid
 £50 admin fee NA
PAYG access to Guest Webinars, Arena, Coaching Cafe, Marketing (online) 2 working days before the event NA
  • More than 2 working days in advance: no cost.
  • Less than 1 working day in advance: £50% admin charge
  • No show = no transfer
 NA NA
Group Supervision (online) 30 days before the first session
  • More than 60 days’ notice before the first session: 100% of  fees paid.
  • 45 – 60 days’ notice before the first session: 75% of  fees paid.
  • 30 – 45 days’ notice before the first session: 50% of  fees paid.
  • Less than 30 days’ notice: 0% refund.
 NA NA

For those paying by instalments, full payment is required by the date of the 3rd session.

The first instalment will be taken at registration and monthly thereafter across a maximum of 6 months
121 Supervision (online) 2 working days before the session
  • More than 48 hours – full refund
  • Less than 48 hours – no refund but rebooking is an option
 No charge for rebooking NA NA